Viewing Your Tickets in the ITS Helpdesk Client Portal

Article summarizing how to navigate through the IT Helpdesk Client Portal to view any tickets you have previously submitted.

Use the Client Portal to view, comment on, or update your existing ticket requests.

1. Navigate to the Client Portal at https://helpdesk.chaffey.edu
2. In the top right corner, click Sign In
3. Within the ribbon, select the third tab: Services
4. In the sub-menu, under the ribbon, next select: Ticket Requests

On this page, you can see all of your ticket requests. Use the filters at the top to view requests by status class, department, service, and more.
To view details about a request, click its name.

If you could not find your answer, please submit your specific question here.

If your request is urgent, then please contact the Chaffey IT Helpdesk using any of the following methods:

• By phone at (909) 652-6789
• Email ISRepairs@chaffey.edu