Opening a Ticket in the ITS Helpdesk Client Portal

Article summarizing how to navigate through the ITS Helpdesk Client Portal to the Service Catalogue, and open IT tickets based on what service is required.

There are a number of ways to report an issue in the Client Portal. When you request services through our Service Catalog, your request is automatically routed to the relevant team so we can get right to work.

1. Navigate to the Client Portal at https://helpdesk.chaffey.edu
2. In the top right corner, click Sign In
3. Within the ribbon, select the third tab: Services
4. From the list of categories, click the topic you are having an issue with, and select the service within that most closely resembles your issue
5. Click the button to the right of the page labelled Open IT Ticket.
   • If prompted, sign in using your account credentials.
6. Fill out the form, providing as much detail as possible
   • Note that required fields have an asterisk (*) next to them
7. At the bottom of the form, click Submit

Note: It is highly recommended that you use a specific service page to request assistance, as using the generic [IT Repair Ticket] service page may result in longer delays.

If you should have troubles signing in, please use this link: New IT General Request to submit a public service which does not require authentication.

If you could not find your answer, please submit your specific question here.

If your request is urgent, then please contact the Chaffey IT Helpdesk using any of the following methods:

• By phone at (909) 652-6789
• Email ISRepairs@chaffey.edu