Wi-Fi / Eduroam Connection Troubleshooting Guide

For any staff or students who may be having issues signing into Eduroam or Chaffey Wi-Fi on personal devices, such as personal laptops, phones, tablets, etc.

If you are still having issues linking your personal device to the Chaffey Wi-Fi or Eduroam, please follow the steps provided below for additional troubleshooting. 

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If you're receiving the error: "The attempted log on is invalid"

Double-check your username and password.

• This usually means either the credentials are entered incorrectly or there's a laptop-related issue, such as cached data. For steps on how to clear cached data, please see the following troubleshooting steps.

• Watch out for stuck or unresponsive keyboard keys on your personal device. 
  
  You can test this theory by opening a Notepad and writing a few sentences to ensure that all of your keys are working correctly. 
   

For logging onto the Chaffey Wi-Fi: 

• Students: your username will be your initials+ID, and your password will be your Chaffey portal password.
   
• Staff: your username will be your firstname.lastname, and your password will be your Chaffey portal password.

More information on how to sign into Eduroam based on your device is provided in the following article: Connecting to the eduroam Wi-Fi network.

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Troubleshooting: Basic Steps
 

2. Forget the Chaffey Wi-Fi, or Eduroam network - You can do this by going to your network settings, select the problematic WiFi (e.g., "eduroam" or "Chaffey WiFi"), and choose “Forget.”

3. Reboot your device.

4. Turn Wi-Fi off for a few seconds and then back on.

5. Try a different browser or incognito mode (this is for Chaffey Wi-Fi only).

   • Some browsers cache settings that may interfere with the splash page.

   • Temporarily set another browser (e.g., Firefox or Microsoft Edge) as your default and try reconnecting.

   • Alternatively, connect to "Chaffey Wi-Fi" and then manually paste the splash page URL: "cpm.chaffey.edu" into the browser and see if the red splash page appears.

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If you see a "Connection is not private" message on your browser after connecting to the Chaffey Wi-Fi:

Click the “Advanced” button on the warning page.

• Then select “Proceed” or “Continue to [IP address]” (e.g., 172.xx.x.x).

If these options are not available after clicking the "Advanced" button, please attempt the following troubleshooting steps if you have not already.

• If you are still unable to "Proceed" or "Continue to [IP address]" after performing these methods it may unfortunately be firewall or admin settings set on your device, which our Help Desk is unable to Modify or access.

• In this scenario, we recommend using Eduroam as your source of Wi-Fi. 

More information on how to sign into Eduroam based on your device is provided in the following article: Connecting to the eduroam Wi-Fi network

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For mobile devices (and some laptops):
 

7. Disable “Private MAC Address” setting.

   • On iPhones, Androids, and possibly some laptops, this can prevent successful WiFi login.

   • Go to WiFi settings, tap the connected network, and turn off Private MAC Address.

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Final Note:

Every device is a little different, and what works for one may not work for another.

If you've tried all the steps above and are still having trouble connecting to Chaffey Wi-Fi or Eduroam, the issue may be specific to your personal device, which can only be modified by the device Admin, owner, or primary user.

If you have additional inquires, you are free to reach out to our Chaffey IT Helpdesk using the following methods:

• By phone at (909) 652-6789
• Email ISRepairs@chaffey.edu