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What is the "Remember this Device" Option?
The “remember me” option is a feature of PortalGuard Identity Provider that tells your browser to remember that you have confirmed your identity using your 2FA (OTP) device. If you select this option, you won’t have to use your 2FA device as often on that browser. For example, if you use it on your computer at work, it reduces how often you have to sign in with 2FA at work; but your laptop at home may still ask you to sign in with 2FA (OTP) since those are two different devices and browsers.
- 2FA = 2 Factor Authentication
- OTP = One Time Passcode)
The “Remember this Device” option saves you time and reduces distraction by reducing how often you have to use your 2FA device.
It is also safe to use on computers and devices that you can trust to protect your browser. It doesn’t defeat the purpose of 2FA because the convenience it provides is limited to each computer and browser that you choose to use it on.
Troubleshooting if the "Remember this Device" is Not Working
The “Remember this device” option requires the use of browser cookies, so it may not work as expected in these circumstances:
- You cleared your browser cookies
- You started using a different browser
- You started using a different computer or device
- You are using a private browsing mode
- You disabled use of browser cookies
- Your browser doesn’t allow cookies to be saved
- You use a browser extension that blocks cookies
The current settings are also configured to expire after 30 days AND allow a maximum of 5 browsers.
Additional Support
If you could not find your answer, please submit your specific question here.
If your request is urgent, then please contact the Chaffey IT Helpdesk using any of the following methods: